A statement signed by Madam Getrude A. Akuffo, Events Manager, Tomreik Hotel and copied to the Ghana News Agency. said Mr James Waters, the Vice President of Partner and Customer Services at Booking.com, in a congratulatory letter to the Hotel praised Tomreik for its impressive customer service.
“A glowing review is a thank you note the whole world can see and in 2018, you impressed your guests so much that they said thanks again and again – and now, your property review score is one of the highest on Booking.com” he said.
Explaining the magnitude of achievement accomplished by Tomreik, Mr Waters said “a Guest Review Award is no small achievement. Delivering such an incredible experience to your guests is the result of dedication, passion and a lot of hard work.”
"We are proud to call you our partners, and – just like your many happy guests – we want to give you our biggest thanks," he said.
Mr Fred Agyeman Ofori–Atta, General Manager of Tomreik Hotel, while presenting the award to the hotel’s management and staff, said Tomreik Hotel differentiates itself as a unique hotel with a personal approach to serve and cater for the needs of both local and international guests. “Delivering great customer service for business and leisure travel guests to feel relaxed and rejuvenated is deep-rooted in our ethos” he said.
Tomreik Hotel offers 46 suits and rooms with en-suit amenities – as well as world-class facilities in a stylish and elegance setting, an International Cuisine Restaurant and Conference and Banqueting Services.
The Guest Review Awards programme is Booking.com’s yearly appreciation programme that recognises partners for their exceptional hospitality, as evidenced in the review scores left by guests after their stay.