Obuasi (Ash), Nov. 9, GNA – The Public Utility Regulatory Commission (PURC) in the effort to make its services closer to the public, is establishing Consumer Services Committees (CSC) to represent its interest in some selected districts.
The role of the CSCs would be to educate consumers on their rights and responsibilities with respect to utilities and its conservation, receive and transmit complaints to the Commission, make consumer recommendations to the Commission and ensure improvement of services to consumers.
They are also to monitor the performance of utility companies in their localities and make recommendations, especially on matters that affect consumers.
Maame Dufie Ofori, Executive Secretary of PURC, who made this known, said the establishment of the CSCs was part of efforts to improve the services of the Commission to both utility consumers and service providers as mandated by the new Legislative Instrument (LI) which has been passed to back the operations of the Commission.
She said the LI also spells out procedures for submitting complaints to the Commission, as well as the termination of service.
She was speaking at the inauguration of the Obuasi Municipal CSC at Obuasi.
Mrs Ofori said the Commission was also working hard to improve its systems, especially in the areas of quality service monitoring, enforcement of regulations, complaint handling, public education and tariff setting.
She said there is the need for local government authorities to support the work of the committees in their areas to ensure successful operations for the benefit of both consumers and utility providers.
Mr Ebo Quagraine, Chairman, Stakeholder Management and Communication Committee of PURC, said the establishment of the CSCs would help create confidence in the utility distribution system.
He said the Commission was committed to achieve its objective of protecting consumers and service providers to ensure the development of the country.
Mr Kofi Kapito, Chief Executive Officer of Consumer Protection Agency, called on the Ghana Water Company to change its old and rusted pipelines since that could cause serious health problems for consumers.
He also appealed to utility consumers to pay their bills promptly to enable service providers offer quality services.
Members of the Obuasi CSC included Madam Victoria Owusu, Nana Sarfo Asare, John Elimah, Seth Sarfo and Peter Dwomoh.