Sunday 9th March, 2014
Accra, March 9, GNA - The University of Professional Studies, Accra (UPSA), has begun Africas first-ever MBA in Total Quality Management (TQM).
The innovative Masters degree-level course was designed by the Universitys Dean of School of Graduate Studies, Professor Mrs Goski Alabi with support from Mr Lionel Abbey, a Senior Quality Manager for the London Underground.
Prof Alabi and Mr Abbey, who are both members of the globally recognised Chartered Quality Institute (CQI), said the new 24-month MBA programme is a blended learning course that supports the development and growth of organisations through the principles and philosophy of TQM.
TQM is a comprehensive and structured approach to organisational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.
The discipline is a system of management based on the principle that every member of staff must be committed to maintain high standards of work in every aspect of a company's operations.
Prof Alabi who is one of the leading experts in Leadership and Quality Management and lead lecturer on the programme said: Organisations today need quality tools, techniques and skills to cope with the uncertainties and rapid changes in the world of work.
Organisations in Ghana, Africa and beyond must be efficient, effective and competitive to catch up with the rest of the world but cannot rely on the existing culture for the transformation.
The programme therefore provides the tools and techniques as well as practical skills for organisational transformation. If Japan can, why not Ghana and Africa, she said.
The programme is uniquely designed to meet the professional needs of managers in public and private sectors, as well as teaching graduates how to create processes to help create and deliver value that meet the ever-changing needs of customers.
I am delighted to support the development of quality professionals in governmental and private sectors via collaboration, Mr Abbey said.
The only way to make an impact is by having quality professionals at all levels of decision-making within organisations, where they can help develop effective business management processes built on solid quality foundations, he noted.
In an article published in the January 2014 edition of the Quality World magazine, the CQI commended the UPSA for taking the initiative and leading the African continent in the area of quality management.
The TQM programme currently has its first batch of students taking various course models, including, Using Quality to Improve Business Performance, Quality Planning and Assurance, Quality in Documentation and Information Management, Quality in the Supply Chain, Technology of Quality Management and Quality Management Systems Model with emphasis on ISO 9001implementation.
Other models comprise Management Systems Audit, Managing People and Work Environment in Quality, Legal Aspects of Business, Financial Management for Leaders, Economics for Managers, Organisational Behaviour and Management, Corporate Governance & Business Ethics and Quantitative Techniques for Management Decisions.
The rest are Management Information Systems, Production & Operations Management, Project Work, Business Development & Entrepreneurship, Strategic Leadership, and Business Research Methods.
The second batch of students will be admitted in September, but applications are currently being received by the University.
The UPSA is Ghanas only public university with the mandate to provide both academic and professional business higher education training, leading to the award of diplomas, bachelors and masters degrees on the one hand, and professional qualifications such as the Association of Chartered and Certified Accountants, Chartered Institute of Management Accountants , Institute of Chartered Accountants, Ghana , Chartered Institute of Bankers, Chartered Institute of Marketing, Ghana and Institute of Chartered Secretaries and Administrators.
It currently has a total student population of 11,000.
The CQI is the only chartered professional body dedicated entirely to quality. It promotes the education, training, qualification and professional development of those who value quality.
Its key objective is to advance education, in knowledge of and the practice of quality in industry, commerce, the public and the voluntary sectors.