Kumasi, Sept. 26, GNA – A day’s workshop to build and strengthen the capacity of civil society organizations in their advocacy for improved urban water supply services had been held in Kumasi.
It was organized by the Coalition of NGOs in Water and Sanitation with funding from Water Aid, Ghana.
Topics discussed included the “advocacy”, “advantages of advocacy” and “effecting changes in the water supply system.”
Mr. Enoch Cudjoe, Policy Officer of Water Aid, Ghana, said the Coalition has introduced a “Community Score Card System” a monitoring tool, to measure and evaluate the performance of the water supply companies at the local level.
He said the system was being used in a number of selected communities across the country.
In Kumasi, they are operating it in communities such as Aboabo Number One and Two, Oforikrom, Abuakwa and Suame.
Mr. Cudjoe said the Card has a set of questionnaires designed to assess the water supply situation in an identified community to help draw up an action plan to address challenges to efficient service delivery.
He said concerns raised by the people during their community engagements mainly had to do with the lack of swift response to complaints by water users, misuse of fire hydrants, over billing, pollution of water bodies and obsolete equipment by the water companies.
He underlined the critical importance of water and said all efforts should be made to improve access to users.